Support
Stabilize Health · Last updated 6 September 2026
Email us and a person will reply.
Please include your iOS version and app version (Settings → About in the app). Do not send us your health data — we do not need it and we would rather not have it.
This is not a medical service. We cannot answer questions about your health, your symptoms, your test results, or your treatment. If you think you may be having a medical emergency, call your local emergency number now — in the United States, 911, or 988 for the Suicide & Crisis Lifeline.
Common questions
Do I need an account?
No. There is no sign-up and no login. Open the app and start.
Where is my data stored?
On your phone, in the app's own storage. We do not receive it. See the Privacy Policy.
How do I move my data to a new phone?
Restore your new phone from a backup of your old one and the app's data comes with it. We do not keep a copy on our own servers, so a fresh install without a backup starts empty. Before switching phones, consider exporting a CSV from the Report tab as your own archive.
How do I export my records?
Open the Report tab, choose a date range and the sections you want, then generate a PDF summary or a CSV of your raw entries. The file is created on your device and shared only when you tap share.
How do I delete everything?
Settings → Delete all data. This erases every entry the app holds and cannot be undone. Deleting the app also removes its data.
Can I change how the daily check-in works?
Yes. Settings lets you switch between guided mode, which asks one thing at a time, and form mode, which puts the whole day on one screen. Switch as often as you like.
Can I turn cycle tracking off?
Yes. It is an optional module. Turn it off in Settings and it disappears from the app.
I hit a limit on symptoms.
Membership does not cap the symptoms you track. Nothing you have already logged is ever removed.
Why doesn't the app tell me what my data means?
By design. Stabilize Health organises what you record so you can bring it to a doctor. It does not diagnose, interpret, or advise. See the Medical Disclaimer.
Does the app use AI?
No. There is no chatbot and no generated advice. Every number is arithmetic on your own entries.
Is there a community or feed?
No. There is no social feature of any kind. Your log is private to you.
Membership and billing
What does membership add?
Membership unlocks the app. The paywall inside the app lists what is included, and so does the App Store page. Safety information, Restore Purchases, Export all data (the CSV in Settings), and Delete All Data are never behind the paywall.
I paid but the app still asks me to subscribe.
Tap Restore Purchases on the paywall or in Settings, using the same Apple Account you bought with. If that does not work, email us with the date of purchase.
How do I cancel?
Subscriptions are managed by Apple: open the Settings app → your name → Subscriptions, and cancel there. Cancelling at least 24 hours before the renewal date stops the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases go through Apple, so refunds do too: reportaproblem.apple.com. We cannot issue App Store refunds ourselves, but tell us what went wrong and we will try to fix it.
Accessibility
The app is built for Dynamic Type, VoiceOver, and Reduce Motion, and uses a dark low-glare theme. If something is hard to use with assistive technology, please tell us. We treat that as a bug, not a feature request.
Reporting a problem
Email help@8oclock.co with what you did, what you expected, and what happened instead. Screenshots help. Please crop out anything you would rather we did not see.